Skip links

Welcome To The Network

The Onboarding Guide

Welcome aboard! We’re thrilled to have you join our network and take charge of your territory as our business partner. To help you get started, please take a moment to review the following information to align your focus with our onboarding process and familiarize yourself with our business model.

Upload Your Credentials To Google Drive

Access to the onboarding and training documentation has been shared via email, providing nurses with a direct link to our Google Drive. An invite was also sent requesting your credentials for verification in the form of the following:

  • Drivers License
  • Nursing License (Screenshot is acceptable)
    • RN, LVN, LPN, NP
  • IV Certification 
    • LPN/LVN only
  • Liability Insurance (e.g. NSO)
  • BLS Certification 
  • Vaccination Card (COVID-19)*
    • Religious exempt accepted

Emails with @yahoo.com domains conflict with Google Drive, please provide an email with @yahoo.com 

Admin & Support

Trey is the primary admin of the nurse network until informed otherwise. He will assist and explain any protocols regarding transactions, tech support, advertising, marketing, promotion, web development, nurse documentation, nurse guidelines, supplies (to a certain extent), doctor requests and protocols. Join the WhatsApp link provided to join your service area group.

Onboarding is time sensitive to encourage sense of urgency!!!

We expect nurses to be ready and supplied within 12 business days. If you cannot be ready within 12 business days let admin know and we will make the appropriate adjustments. We appreciate your understanding!

  • A woman in a white bathrobe sits in a medical chair, smiling while looking at a tablet. She appears relaxed, with her left arm resting on the armrest and connected to an IV drip administered by certified IV nurses. The setting is a bright, clean, and modern medical or wellness facility offering convenient IV treatments.
  • A woman sits in a medical chair, smiling and holding a glass of infused water. She is receiving professional IV therapy in her arm, administered by a healthcare professional wearing pink gloves. The atmosphere appears calm and relaxing.
  • A young male healthcare professional wearing blue scrubs and a stethoscope around his neck stands against a light background with his arms crossed, smiling confidently, exemplifying the professionalism of certified IV nurses.
  • A woman wearing blue scrubs is smiling and posing with both arms flexed, indicating strength. She stands against a plain, light gray background, embodying the dedication of certified IV nurses who ensure safe and effective IV therapy.
  • A medical professional in a white coat, wearing a stethoscope, adjusts an IV drip setup. The person's face is not fully visible, focused on handling safe and effective IV therapy in a healthcare setting. The background is blurred, emphasizing the subject and the IV system.
  • A shirtless man with dark hair is sitting at a table with his elbow resting on the surface and his head in his hand, appearing distressed or fatigued. The table is cluttered with glasses, a wine bottle, and remnants of food, including a slice of pizza. Perhaps he’s contemplating the benefits of convenient IV treatments.

The Expectation

We expect nurses to embody professionalism, flexibility, reliability, responsiveness, and focus, along with a strong commitment to customer service in healthcare. Nurses should consistently respond to lead sources with urgency and a willingness to serve and earn. Enthusiasm for building and fostering relationships with patients is essential, as it helps generate more patients organically and ultimately leads to a profitable return on investment.

Nurses should be fully equipped and ready to start within 12 business days. If any circumstances arise that might prevent you from meeting this active date, please inform Admin promptly. In some cases, nurses may need to reapply if their onboarding process faces significant delays. Please be mindful of the effort and dedication Admin invests in your onboarding process.

The Motto

We onboard nurses with a strong preference for traveling and offering mobile services. These therapies are typically not intended to be lengthy. We expect nurses to provide consistent support and be open to contracts within a 30-mile radius (or more), with additional travel fee incentives. Nurses who prefer to operate only within a short distance or are hesitant about traveling may find their performance limited. Therefore, nurses should be comfortable with and willing to accept travel assignments, with negotiated travel incentives. With that being said, “Mobile is the motto!”

The Protocol

Nurses will collaborate with our Osteopathic Doctor of Medicine, who authorizes therapies via telemedicine in select states nationwide under Standing Order. Consent must always be obtained before any therapies are administered, ensuring acknowledgment of the associated risks. These electronic consents serve as official pre-approval of therapy, provided there are no contraindications. Nurses must be comfortable working in a low-risk home healthcare setting, delivering holistic care through IV therapy and IM injections.

  • To remain compliant nurses must abide by the Standing Order which sets the max dosing and administration details per substance which is set by the Medical Director.

In emergency scenarios nurses are mandated to follow the Anaphylactic Protocol.

The Focus

Our primary focus is on providing IV therapy cocktails to address urgent requests and target symptoms such as dehydration, fatigue, mild pain, migraines, cold/flu, immunity boosts, hangovers, anxiety, jet lag, IVF support, detox, and more. This approach enhances our return on investment. Intramuscular (IM) therapies serve as secondary services that can be used to incentivize return patients or attract new patients through packages.

The admin team usually vets and briefs prospective patients on pricing via infographics or direct correspondence, though our system is not perfect. Given the sophistication of these services, if nurses find themselves offering discounts or consulting with patients who express financial insufficiency,0 please inform Admin to consult with the patient. Nurses are welcome to introduce patients into our network through their own referral channels. We rely on nurses to maintain a positive, accommodating attitude toward requests, which is the lifeline of our efforts.

Patient First Psychology

  • Nurses should adopt a patient-first mindset, which will ultimately be reflected in the quality of customer service and care they provide. They should strive to deliver pain-free therapy sessions, where delicacy and care with insertion are paramount. This approach will foster positive testimonials, leading to increased return patients and new patient referrals.
  • Additionally, nurses can utilize suggestive sales tactics to target optimal outcomes for therapies, contributing to profitable returns on investment.
    • (e.g., recommending Vitamin C boost for Immunity cases)
  • A healthcare professional wearing blue scrubs and a stethoscope around their neck stands confidently in a hospital corridor, holding a blue clipboard and smiling warmly. The background features blurred hospital elements and frosted glass doors, highlighting the facility's focus on quality IV solutions.
  • A digitally rendered image shows a close-up view of a blue, spherical virus particle with spiky outer protrusions surrounded by smaller, similarly structured particles, all set against a dark background. The image evokes a microscopic view of a viral infection, highlighting the importance of safe and effective IV therapy administered by mobile nurse services.
  • A child with short brown hair, wearing a blue and white striped shirt, lies in bed and sneezes into a tissue. A dark gray blanket partially covers the child while the background shows a white bed and light blue walls, illustrating the comfort needed for quality IV solutions.
  • A disheveled man with messy hair and an unbuttoned shirt looks tired as he sits at a table holding a cup of black coffee. A newspaper lies on the table in front of him. The scene is set indoors, with a rainy window and buildings in the background, highlighting the convenience of mobile nurse services and convenient IV treatments.
  • A certified IV nurse wearing blue gloves is administering an injection into an IV line in a patient's arm. The patient has a hospital gown on, and the arm is resting on a light blue sheet. The IV is secured with medical tape and connected to multiple ports.
  • A healthcare professional in green scrubs is holding an IV bag and connecting tubing, preparing it for use. The image focuses on the hands and equipment, with a blurred background showing the person's face. This snapshot highlights the expertise involved in professional IV therapy.
  • A person lies asleep on a bed, clutching a pillow, with a nearly empty bottle lying next to them on the white bedspread, potentially opting for convenient IV treatments.
  • A pregnant woman with dark hair in a bun, wearing a light pink tank top, leans over a bathroom sink with a hand covering her mouth, appearing to feel nauseous. Her other hand braces against the sink for support. The bathroom is brightly lit and clean, highlighting the need for professional IV therapy administered by certified IV nurses.

Our Therapies

Our therapies are designed to address acute symptoms such as dehydration, fatigue, nausea, vomiting, food poisoning, weight loss, immune support, stomach flu, hangovers, migraines, aches, pains, cold/flu, anxiety, recovery, fertility, and more. These therapies are intended as one-time solutions; however, in some cases, patients may opt for continuous therapies. In such scenarios, nurses must obtain consent each time to ensure patient safety and continuously educate patients on risks.

The duration of therapies typically lasts about an hour, but nurses should aim to complete them efficiently while prioritizing the patient’s care and comfort. Receiving positive testimonials about a successful therapy experience is always the goal of a dedicated nurse.

  • If a patient becomes difficult or prevents the completion of the service, please inform Admin to reconcile the situation.

Core Therapy Mixes

These are the fundamental therapy mixes and most requested around the clock:

  • Hydration IV
  • Awake IV
  • Myers Cocktail IV 
  • Cold & Flu IV
  • Immunity IV
  • Nausea & Vomiting IV
  • Food Poisoning & Stomach Flu IV
  • Migraine IV
  • Hangover IV
  • Weight Loss IV (Lipo-Mino)
  • She IV (Dysmenorrhea)
  • Intralipid IV (Fertility)

Inventory

Nurses will refer to the Recommended Inventory Ordering guide for guidance on inventory as a starter nurse. Nurse will visit the Inventory Ordering Form to make inventory request. Once the inventory request is submitted Admin will return an invoice via email. The invoice will be hosted by Square for record (our CMS). Once fulfilled we process orders. Allow 5-7 business days for items to arrive. Delays can occur due to shortages and setting up new accounts.

Nurses will order medical supplies such as fluids, catheters, syringes, needles, tubing, medications, sharps containers, gauzes, alcohol wipes, bandaids, vial adapters, Tegaderm, tourniquets, masks, IV poles, and gloves from our supplier resources such as Medline and Amazon. 

Vitamins will be ordered primarily via Olympia Pharmacy. Empower Pharmacy will be our back up pharmacy resource which starter nurses can avoid when completing the Inventory Ordering Form. Nurses will receive a Recommended Inventory Ordering Guide to align their focus for inventory. Ultimately nurses decide their quantities but we recommend the starter quantities for a productive start. If nurses have supplies that they wish to supplement they may with Admin’s approval on substances such as medications, fluids, and vitamins. 

  • Nurses operating in the state of Florida will have independent access to Bound Tree instead of purchasing from Medline. Please refer to the Google Drive for Bound Tree setup instructions. Florida nurses will process their orders and pay directly on the Bound Tree website without Admin interference. Please inform Admin before any and all orders are placed on Bound Tree.

https://youtu.be/jmEiECVVYmQ[/embetyt]

Vitamins & Medications

We offer a variety of holistic vitamins and medications to our patients. None of our cocktails are premixed at start from the base fluids. This is what makes our efforts more sophisticated than IV therapy services that are premixed. The infusion method ensures a potent IV therapy experience which optimizes therapeutic result. We explain this to patients as a sales point and justification of our prices vs our competitors. Nurses must understand that vitamins are subjected to shorter BUD dates than the medications. Vitamins usually have a 2 month window on average (sometimes 3-4). If a vitamin is opened, it must be discarded after 28 days. Ask Admin on advice to recover ROI on vitamins close to expiration with patient acknowledgment and consent. Medications expire on 12-24 month cycles and hold their potency. The medications are single dose vials (SDV) and the vitamins are multi dose vials (MDV) that will be extracted multiple times for infusions until exhausted or expired. Nurses can learn more about the vitamins and medications we offer in depth at Folder 5: Vitamins & Medications Info. 

The IV fluids we offer:

  • Normal Saline 0.9%
  • Lactated Ringer
  • Dextrose 5%
  • Lactated Ringer w/ Dextrose 5%
  • Intralipid 20% Emulsion (Soy)

The vitamins we offer: 

  • Vitamin C (Ascorbic Acid)
  • B12 (Methylcobalamin) 
  • B Complex (B1, B3, B2, B5, B6) 
  • Vitamin D3 
  • Magnesium
  • Glutathione
  • Zinc
  • Taurine
  • Biotin
  • Amino Blend 
  • Calcium Chloride
  • EDTA
  • Lipo-Mino (without L-Carnitine)
  • NAD+
  • Semaglutide 
  • Venofer (Iron Sucrose)
  • Infed (Iron Dextrose)

The medications we offer:

  • Benadryl
  • Zofran
  • Pepcid
  • Toradol
  • Epinephrine
  • Two IV bags labeled "0.9% Sodium Chloride Injection USP" by B. Braun Medical Inc. The larger bag on the left is 500 mL, and the smaller bag on the right is 25 mL. Both bags have blue text on a transparent background with capped ports at the bottom, ensuring safe and effective IV therapy administered by certified IV nurses.
  • A rectangular medical IV bag labeled "Intralipid® 20%" containing a 20% IV fat emulsion, ideal for professional IV therapy. The bag has two ports at the bottom, one white and one blue. The label provides usage instructions and information, featuring text, barcodes, and icons.
  • Welcome to the network of essential medical supplies, featuring gloves, syringes, bandages, antiseptic wipes, a sharps container, gauze, adhesive tape, sterile pads, IV equipment, and surgical masks—all perfectly arranged on a pristine white background.
  • Welcome to the Network—a medical training kit featuring a practice arm for intravenous insertion, complete with an IV stand, fluid bags, syringes, needles, alcohol pads, a tourniquet, gloves, and a medical pad. All items are arranged neatly on a white background.
  • Welcome to the network of healthcare innovation with a medical IV set featuring a transparent tube, connected to a drip chamber, flow regulator, and needle. The components are elegantly displayed on a blue surface.

Applications

Nurses utilize the following applications to complete tasks:

  • WhatsApp
  • Square Appointments (Green Icon) 
    • Process payments and setup payroll
  • Time Tree
    • Log times of absence and windows of availability on monthly basis to improve marketing strategy and scheduling
    • Nurses may request their service area Time Tree calendar links on WhatsApp
  • Google Drive
  • Google Voice (Optional)
    • Screen personal number for marketing efforts and privacy
Three smartphones stand proudly side by side: one in sleek silver, another in black flaunting a full-screen display, and the last in classic black with a home button. Each screen bursts with vibrant app icons, while the central phone warmly whispers, "Welcome To The Network.

Google Drive

Request Access

  • Check your email to for an invite to gain access to confidential material on Google Drive (shared via Gmail)
  • You can access the company Google Drive Setup Folder at the link here
  • Upload current driver’s license, nurse license, BLS, and liability insurance to your personal Google Drive folder prompted by google drive

Google Drive Roadmap

Learn about general protocols, vitamins, and medications utilized for therapy

  • Nursing Guidelines & Protocols > Protocols
  • Vitamin & Medication Information > Protocols
  • IV Vitamin Side Effects & Contraindications > Protocols

Learn about what inventory to purchase, setup, costs, and where to purchase

  • Inventory cost breakdown > Inventory & Supply
  • Recommended ordering procedures > Inventory & Supply
  • How to setup vendor accounts > Inventory & Supply
    • Bound Tree & Olympia will require setup
    • Learn about ordering through Olympia at file Olympia Pharmacy Purchasing Instructions > Inventory & Supply
    • Orders through Medline, Empower, and Anazao are processed through the office (message admin on WhatsApp to process)
  • Links to required devices and supplies > Inventory & Supply

Review Standing Orders & Anaphylactic Protocol 

Doctor may be contacted via text message or email 24/7 regarding concerning patients or health protocols

  • Anaphylactic protocol order > Physician Orders & Contact Info
  • Standing Order > Physician Orders & Contact Info
  • Doctor Contact Info > Physician Orders & Contact Info

Learn about workflow, transaction account setup (Square), payroll account setup (Square), calendar system (Time Tree), chat applications (WhatsApp), form applications (JotForm)

These documents should tie everything together in regard to the technology we use and the objectives for each application.

  • Workflow explained > Instructions & Onboarding
  • Service applications for download > Instructions & Onboarding
    • Square Appointments (Green icon) > Transactions
      • All payments and operations will be conducted on Square Appointments (Green icon)
      • Will require a Square reader for secured payments and a user-friendly payment experience however invoicing is available for remote payments
      • Manually input payments are subjected to chargebacks without effective challenging options
    • Square (Grey icon) > Payroll
      • Will receive email invite to initiate on regular Square application (Grey icon)
    • JotForm > Consenting patients and documenting therapy sessions for doctor review
      • New nurses will not have backend login access to JotForm
      • New nurses will receive submitted consent forms from patients through WhatsApp correspondence in text format
      • New nurses will submit nursing documentation to doctor through documentation link provided in file Workflow Explained > Instructions & Onboarding
    • Time Tree > Input future schedules to help marketing with allocating online marketing budget
    • WhatsApp > Encrypted chat system to correspond in regard to patient or company protocols
  • A woman with closed eyes lies in a hospital bed, covered with a light blue blanket. She is wearing a pink shirt and has an IV attached to her arm, administered by certified IV nurses. The room is well-lit with natural light from large windows. A small table with a plant is beside the bed.
  • A person with long hair sits up in bed with their hands covering their face, surrounded by white sheets. In the foreground, there are three glasses, two with wine and one with another beverage, placed on a wooden surface. The setting suggests a bedroom and offers a calm environment often sought for moments of rest.
  • A disheveled man with a beard and messy hair holds a white mug filled with a green drink. He wears a beige long-sleeve shirt and has his other hand on his forehead, eyes closed, appearing tired or stressed, against a plain blue background.
  • A person with curly hair and glasses is sleeping with their head resting on a keyboard. A computer screen and various office supplies are visible on the desk. A coffee cup is in the foreground. The background is slightly blurred, suggesting an office setting where quality IV solutions could be utilized.
  • A person with long hair wearing a striped shirt is lying face down on a bed, resting their head on a pillow. The person's eyes are open, and they appear relaxed and contemplative. The bedding is white, and the setting seems calm and serene, reminiscent of the comfort provided by mobile nurse services.
  • A medical professional in blue scrubs with a stethoscope around their neck stands indoors while looking at a tablet. The background features a series of vertical windows or panels, creating a serene and focused atmosphere, highlighting the importance of quality IV solutions in healthcare.
  • A healthcare professional in a blue uniform and gloves, likely one of the certified IV nurses, prepares to draw blood from a patient's arm using a tourniquet. The patient is seated in a dark shirt within a clinic or medical office setting, with various medical supplies in the background.

Connecting With Patients

Nurses will receive lead sources through company marketing efforts which will be posted in their respected WhatsApp group channels. Nurses can bid in first come first serve fashion. Ultimately, the nurse that confirms and can meet the patient around their request will be confirmed. Nurses can also be selected via Square Appointments app where they will receive a notification via SMS/email to accept or deny the request. Please allow Admin to reach out to gather context before confirming or denying Square request.

  • Nurses will attempt to contact patients in professional manner via text and SMS using their mobile devices standard communication lines outside of WhatsApp unless the number is international.
  • Nurses will consult with patient to verify request in real time
    • Nurses understand that request can change where patient adds more components to infusion which will increase return on investment
  • Nurses are expected to respond to local request within 15 minutes or less to strengthen their conversion rates with patients
    • Successful nurses understand that patients are not bound to our service like with insurance groups
    • Successful nurses understand that there are competitor mobile IV entities and urgent request patients contact us for efficient service
  • If conversions become difficult with inside leads nurses may consider marketing for outside leads around their convenience on social media channels like Facebook, Instagram, and TikTok for free. 
  • Marketing can connect nurses with local Facebook groups in focused areas with exposure to thousands of members for free. 
  • Starter nurses will undergo a probationary period to gauge availability and willingness to connect with patients. After the probationary period nurses supply will either be limited, restricted, or unrestricted based on workflow, productivity, focus,  and willingness to connect with inside leads. This is to foster long term relationships and provide resources to the nurses that see the long term benefit of this opportunity.  

Booking Scenarios

Nurses may direct patients to our booking page to book directly through a form request or on calendar where nurses are selected from a personalized roster displaying nurses and their service areas. Nurses can learn how to add new patients and book them on Square Appointments calendar here. Nurses must keep in mind that patients can book under the following scenarios.

  • Voice call > Admin > WhatsApp > Nurse (Accepted)
  • Live chat > Admin > WhatsApp > Nurse (Accepted)
  • Text/SMS > Admin > WhatsApp > Nurse (Accepted)
  • Booking Form > Admin > WhatsApp > Nurse (Accepted)
  • Website Square Portal > Nurse/Admin > WhatsApp (if cancellation) > Nurse (Accepted)
    • In this scenario the patient selects the nurse directly on our website. A notification is sent to the selected nurse and Admin as a pending request until accepted by Admin or the selected nurse.
  • Nurse > Admin > WhatsApp (if cancellation) > Nurse (Accepted)

Learn how to add new patients to Square Appointments calendar here

Schedules

Nurses may accept patients on a per case basis. Company phone hours are from 8AM to 5PM, but nurses can operate on a 24-hour schedule. The company accepts requests via SMS/Text and live chat around the clock. As 1099 contractors, nurses are not bound to specific schedules or hourly commitments unless directed by a third-party physician to achieve target drip rates for specialized therapies. Nurses may confirm therapies at any time since we generate lead sources on a 24-hour basis.

Connecting To Square Appointments

During onboarding nurses will receive Square invites via email to setup their Square profile and payroll. Make sure this is completed via desktop computer or laptop (not mobile). Square is where we process functions such as collect payments, process invoices, configure services, set pricing, schedule appointments on calendar, analyze performance reports in real time, and conduct payroll on a weekly basis.

Consenting Patients

Nurses must consent patients before every therapy begins whether they are new or return patients. We service patients 12 years of age and older but nurses ultimately dictate their comfort within our practice as independent contractors. If a nurse does not have experience in pediatrics we suggest declining these cases to maintain customer service unless confident to service these case types. Once consent is submitted the completed consent will be forwarded to the assigned nurse in WhatsApp in PDF format. Nurses may review the consent and ensure no contraindications exist while verifying patient health history.

Documenting Therapies

Nurses must complete patient documentation via Jotform within 24 hours to maintain our records system. Please visit the link below to complete patient documentation.

Contraindications

When contraindications are present this restricts patients from therapy. Contraindication with IV and IM therapy can be listed as the following:

  • Congestive heart failure (CHF)
  • Hemophilia or history of uncontrolled bleeding
  • If SBP>170mmHg or DBP >110mmHg
  • If O2 sats <90%
  • Impaired renal or liver function (acute or chronic)
  • Kidney Stones or Chronic Kidney Disease (CKD)
  • Glucose-6-Phosphate-Dehydrogenase Deficiency (G6PD)
  • Iron Overload
  • Myasthenia Gravis
  • Younger than 12
  • Pregnancy/breastfeeding contraindications – always act on side of caution, contact MD for any questions or concerns
    Standard dose is maximum dose if pregnant

Patient Education

Nurses can follow up with patients post-therapy to ensure proper care and guide them to the patient education page. During this follow-up, nurses can also request reviews on the local Google and Yelp/Trustpilot pages to build the area and generate more testimonials. Admin will additionally send review links to patients and may inquire about therapy sessions to encourage and foster positive feedback. Nurses may request links from Admin to send to patients.

  • A person with red hair wearing a white robe sits in a medical chair, receiving a convenient IV treatment in their arm. The background shows medical equipment and supplies on a counter.
  • A man with graying hair is seated on a beige recliner, receiving professional IV therapy. He is smiling and holding a glass of water in his left hand. The IV pole is visible with a clear fluid bag attached, and his surroundings are bright and modern.
  • A healthcare professional with short, gray hair and wearing a face mask and gloves prepares to insert an IV into the arm of a smiling woman with blonde hair who is sitting on a couch and wearing a white robe. Certified IV nurses ensure the procedure goes smoothly.
  • A woman in a white bathrobe is sitting in a chair, smiling and looking at her smartphone. She has an IV drip attached to her arm, showcasing convenient IV treatments. There is a glass of water on the table next to her, and large windows in the background let in natural light.
  • A person sits in a spa-like environment, wearing a white robe and holding a glass of water with lime slices. Another person, a certified IV nurse, is administering an IV drip into the seated person's arm while wearing pink gloves. The seated individual appears relaxed and is smiling, enjoying the professional IV therapy.
  • A pregnant woman wearing a white tank top and gray leggings is sitting on the edge of a bed in a bright room. She appears to be feeling unwell, covering her mouth with her hand. Mobile nurse services offer safe and effective IV therapy for expectant mothers needing relief.
  • A person stands leaning over a bathroom sink, one hand on the faucet and the other on their forehead, looking distressed or fatigued. They are wearing a white tank top and patterned shorts. The background includes a shower curtain with a floral pattern, reminiscent of safe and effective IV therapy settings.
  • A man with short brown hair, a beard, and wearing a blue shirt sits on a sofa, pressing his temples with his fingers and eyes closed, appearing to experience a headache or stress. The background is blurred and indistinct. He could benefit from safe and effective IV therapy for relief.
  • A woman lies on a couch with her eyes closed, holding her forehead with one hand and resting a red hot water bottle on her stomach with the other. She is wearing a gray tank top and plaid pajama pants, appearing to be in discomfort or pain. Mobile nurse services can provide additional care for such moments.

General Emergency Protocol

  1. Assess the Situation: Quickly evaluate the patient’s condition and determine the severity of the emergency.
  2. Call for Help: If the situation is critical, call 911 or the local emergency number immediately.
  3. Ensure Safety: Make sure the environment is safe for both the patient and the healthcare provider.
  4. Basic Life Support (BLS): If the patient is unresponsive, initiate BLS, including CPR if necessary.
  5. Administer First Aid: Provide appropriate first aid based on the patient’s condition (e.g., control bleeding, manage shock).
  6. Monitor Vital Signs: Continuously monitor the patient’s vital signs (pulse, respiration, blood pressure, and temperature).
  7. Document the Incident: Record all actions taken, including the patient’s response to treatment and any communications with emergency services.

Anaphylactic Scenario Protocol

  1. Recognize Symptoms: Be aware of signs of anaphylaxis, such as difficulty breathing, swelling of the face or throat, hives, rapid pulse, and low blood pressure.
  2. Stop Infusion: Immediately stop the IV infusion if anaphylaxis is suspected.
  3. Administer Epinephrine: Administer epinephrine as per the physician’s order. The standard dose is 0.3-0.5 mg intramuscularly (IM) for adults.
  4. Call for Help: Contact emergency services (911) immediately.
  5. Maintain Airway: Ensure the patient’s airway is open. If necessary, provide supplemental oxygen.
  6. Administer Additional Medications: Administer antihistamines (e.g., diphenhydramine) and corticosteroids as per the physician’s order.
  7. Monitor Vital Signs: Continuously monitor the patient’s vital signs and be prepared to perform CPR if needed.
  8. Prepare for Transport: Get the patient ready for transport to the nearest emergency facility.
  9. Document the Incident: Record all actions taken, including the patient’s response to treatment and any communications with emergency services.

These protocols are designed to ensure patient safety and provide immediate and effective response during emergency situations and anaphylactic reactions in a home health IV therapy setting.

Image of a white and red ambulance with a blue star of life symbol on the side, welcoming you to the network. The vehicle is equipped with emergency lights on top and text reading "Advanced Life Support" on the side. The driver's side view is visible.

Simplified Booking Process

Inbound Call

  1. Admin collects patient info (phone #, zip, # of patients, type of therapy).
  2. Admin posts request in WhatsApp group for acceptance/confirmation.
  3. Admin may send requests privately for urgent responses.
  4. Available nurse accepts request via WhatsApp chat and contacts patient for a free consultation.
  5. Nurse confirms appointment date/time with patient and sends consent.
  6. Patient submission is received through JotForm.
  7. Admin sends consent to nurses via WhatsApp private chat.
  8. Once familiar, nurses check JotForm for submission but have limited access initially.
  9. Nurse inputs new patient info into Square Appointments and schedules the appointment.
  10. Nurse provides mobile IV and IM therapy.

Booking Form

  1. Patient books on the website via booking form.
  2. Admin posts request in WhatsApp for acceptance/confirmation.
  3. Available nurse accepts request via WhatsApp chat and contacts patient for a free consultation.
  4. Admin may send requests privately for urgent responses.
  5. Nurse confirms appointment date/time with patient and sends consent.
  6. Patient submission is received through JotForm.
  7. Admin sends consent to nurses via WhatsApp private chat.
  8. Once familiar, nurses check JotForm for submission but have limited access initially.
  9. Nurse inputs new patient info into Square Appointments and schedules the appointment.
  10. Nurse provides mobile IV and IM therapy.

Square Calendar Booking Request Online

  1. Patient requests through Square Appointments portal on the company website.
  2. Selected nurse on staff roster gets confirmation via text message from Square Appointments.
  3. Admin posts request in WhatsApp group for acceptance/confirmation if not confirmed by nurse.
  4. Admin may send requests privately for urgent responses.
  5. Available nurse accepts request via WhatsApp chat and contacts patient for a free consultation.
  6. Nurse confirms appointment date/time with patient and sends consent.
  7. Patient submission is received through JotForm.
  8. Admin sends consent to nurses via WhatsApp private chat.
  9. Once familiar, nurses check JotForm for submission but have limited access initially.
  10. Nurse inputs new patient info into Square Appointments and schedules the appointment.
  11. Nurse provides mobile IV and IM therapy.

Patient Types

Mobile IV therapy is typically used by patients who are experiencing symptoms such as dehydration, migraines, jet lag, hangovers, and other conditions that can be treated with IV fluids and medications. It is also used by patients who are unable to visit a clinic or hospital for treatment due to mobility issues, illness, or other reasons. Some athletes and individuals looking to enhance their physical performance and wellness also use mobile IV therapy. It is important to note that while mobile IV therapy can be convenient, it should only be done under the supervision of a licensed medical professional.

  • ASAP/Urgent (Symptoms) – Tends to shop around as they want to alleviate symptoms of discomfort quick but low cancellation and high completion rate with adequate tips
  • Ice Breakers – New to mobile IV and want to see the benefits, are usually time flexible, and they usually tip well
  • Post Op – Usually needs multiple therapies for recovery to achieve wellness from surgical operation
  • Time Flexible – Usually referrals, cosmetic, or seeking to discover wellness benefits of mobile IV
  • Regulars/Referrals – Will make first point of contact with nurse to book instead of calling office
  • Detox – Collect billing upfront if you detect this patient type to facilitate a seamless transaction process (e.g., Myers cocktail, glutathione therapy, NAD+, and vitamin c)
  • Lifestyle – Usually the weekend crowd that triggers symptoms of discomfort from recreational activities and lifestyle habits (e.g. hangover, food poisoning, nausea, covid-19, and more)
  • Event/Large Group – Usually requires a quote and will shop around for the best deal (e.g. corporate event, weddings, competitions, gyms, parties, etc.)
  • Cosmetic – Tend to shop around and haggle price but be mindful of supply and competitor rates as these cases are not usually urgent and are time flexible, they also tend to cancel more often then acute symptoms, detox, or recovery patients.
  • Preventative (Immunity) – Reliable and seasonal with group activity of 2 or more to immunize the home or location. 

Marketing

We take care of most of the marketing by running ads on Google, Instagram, Facebook, and YouTube. Nurses are encouraged to do their own marketing as well. We provide business cards after you complete your first IV, but if you’re eager to start marketing sooner, exceptions can be made to receive business cards before completing your first IV. Just reach out to Trey via WhatsApp. Additionally, we offer social media content in the form of infographics, images, videos, banners, stationery, and more upon request

Payroll (Nurses)

Nurses are compensated as 1099 contractors. Payroll is conducted via Square Payroll for transactions conducted via Square Appointments. This means that transactions processed on any Square Application are processed via Square Payroll and disbursed every Monday. Nurses will receive a paystub every Monday with the total payout. Please mind the payment date on the paystub which represents when the funds will be active. Please refer to the reports section in Square Appointments to audit pay and reconcile errors. Payroll paystubs will not have breakdowns of services performed or splits.

  • Pay Structure
    • Services (+50%)
    • Items (+50%)  
    • Square Fee (+50%)  
    • Holiday (+50%)
    • After Hours Fee (+50%)
    • Travel Fee (+100%)
    • Parking Fee (+100%)
    • Tips (+100%)
    • Discounts (-%50)

Pricing & Fees

Rates and fees vary based on demand and financial fitness of the service area. Do not get discouraged if pricing is not consistent amongst platforms as we always work with patient in a cost efficient manner that fits the scenario. Travel fees can be negotiated for departure trips that are 15 miles or more. Nurses will have the opportunity to review the payment breakdown regarding the therapy service. As you’ll notice our pricing for therapies and services are constructed around certain price ranges to foster a profitable return on investment where the patient is completely satisfied. 

  • Travel fees can be negotiated for therapies that are 15 miles or more 
  • After hour fees are negotiated after 5pm
  • Holiday fees are applied to the following:
    • Christmas
    • New Years
    • Thanksgiving
    • Easter
    • Independence Day
    • Martin Luther King Day
    • Columbus Day
    • Labor Day
    • Veterans Day
    • Memorial Day
    • Presidents Day

Collecting Payments

Admin will collect payments until nurses are comfortable processing and setting up transactions to operate in an independent fashion. Nurses can create invoices to process payments or via Square reader. Invoices and Square reader payments will include a 2.9% payment fee which should be included in every transaction conducted via Square. To incentivize patients to avoid this Square fee nurses can advise payments via Zelle or Cash App. In direct pay scenarios nurses receive payment same day via Zelle or Cash App. 

  • We accept the following forms of payment:
    • Debit
    • Credit
    • Zelle
    • Cash App
    • HSA/FSA
    • Cash
      • If patient prefers Cash App they can pay at $inhomeinfusion
      • If nurses collect physical cash, they would deposit the agreed upon split within 24 hours to [email protected] via Zelle. They can verify the split with Admin before deposit. 
      • We expect nurses to verify all payments before departing with admin as we do not have a pay layer program or collections department. Patients are expected to pay for services before or upon completion. We will collaborate to ensure financial fitness amongst our patient networks.

Discounts

Nurses can offer discounts up to 10% for single patient IV therapy mixtures. For discounts over 10% please consult with Admin before clearance.

In Field Training Video

Watch training video to learn in the field protocol, tips, and workflow

How To Succeed

  • Be responsive with inbounds and requests on WhatsApp whether accepting or declining 
  • Have a sense of urgency
  • Be willing to reach out and work with patients that want urgent or ASAP appointments
    • Patients may be time flexible
  • Allocate time to urgent or sudden calls when first starting out to build a referral base or market on social media using our media marketing database on google drive
  • Have a willingness to read and learn new updates in the group 
  • Communicate and give context 
  • Update admin on blackouts or days you will be out of your service area so admin can make adjustments with marketing and staff
  • Provide exceptional customer service in the field and earn competitively as a health care professional!

If you plan on leaving the network for an extended period of time please inform admin.

We look forward to having you apart of our network to competitively in the home health care industry. If you have any additional questions just message Trey on WhatsApp. We can also connect you with active nurses in the field within WhatsApp to gain some firsthand knowledge of what to expect. 

The network standard of expectations

We expect nurses to perform 1 IV every week to be considered active in the network.
Supplies are limited at times due to shortages and it is our objective and priority to keep productivity up by allocating supplies to nurses who have availability and flexibility.
We advertise for leads via Google, Instagram, Facebook, and YouTube with the expectation that nurses will have a sense of urgency to close incoming business and perform therapies to earn competitively for a profitable return on their investment.
We maintain this objective to also prevent from having nurses inactive with supplies that are perishable.
Please let admin know if you are unable to meet the standard of consistency, attentiveness, responsiveness, and accountability so we can make the proper adjustments.

Onboarding Checklist

Follow this roadmap to ensure that you’re on course to getting into the field in an efficient
manner

  • Gain access to Google Drive personal folder and Nursing Documentation via email
  • Upload driver’s license, nursing license, IV certification, BLS certification and liability insurance to personal folder
  • Read the Onboarding Guide Document or Onboarding Guide Home Page
  • Complete Medline W9 via HelloSign 
  • Complete Square Appointments account setup with payroll via desktop or laptop via email request
  • Review Recommended Inventory Ordering Guide and purchase inventory here from Olympia, Medline, and Orion
    • Olympia > Vitamins (Inventory Order Form)
    • Medline > Medications, fluids, and medical supplies (Inventory Order Form)
    • Bound Tree > Florida > Medications, fluids, and medical supplies (Independently)
  • Please inform Admin of Bound Tree orders before processing/payment
  • Orion Medical > Washington/Oregon > Medications, fluids, medical supplies (Inventory Order Form)
  • Vitamins shipped to CA nurses must be forwarded through our office location in Phoenix, AZ at company’s expense via UPS
      • Olympia orders are subject to flat rate shipping no matter the weight of package vis UPS
        • Shipping rates are the following
          • 7-day > $25
          • 2-day > $35
          • Next Day > $55
  • Vitamins on ice will be restricted to next day shipping via UPS (e.g., B12, Glutathione, Lipo-Mino)
      • Medline Orders qualify for free shipping on orders totaling $275.00 or greater.

Onboarding is time sensitive to encourage sense of urgency!!!

We expect nurses to be ready and supplied within 12 business days. If you cannot be ready within 12 business days let admin know and we will make the appropriate adjustments. We appreciate your understanding!

The Booking Process Simplified

This is a simplification of the booking process. There is a little more detail that goes into booking but you can use this as a general rubric to understand the booking process. Once nurses establish rapport with patients the booking process can alter (e.g., patient books through nurse contractor or patient books via online Square Appointments booking application).

Patient Request For Booking

Each therapy begins with a pending request and must be confirmed by an available nurse. We expect nurses to respond within 15 minutes to close lead opportunities. Admin will cancel requests if responses are not met within a 30 minute interval. Requests aren’t considered booking until a nurse confirms. This is to maintain customer service and not assume availability. Patients have two options to request online. If patients request online they they can book by detailed form or through Square Appointments online booking portal. You can visit the appointment booking portal and form to get a better understanding of the process. If patients book over the phone admin will notate correspondence and provide the contact number, zip code for therapy, therapy of interest, number of therapies, and sense of urgency.

Available Nurse Confirms Request

Nurse confirms request and inputs new patient information into Square. Existing patients will already be in the system.

Patient Consent To Therapy

Nurse sends consent link to patient after confirmation. Consent is forwarded to nurse in PDF format once submitted by patient. There is a new and return patient consent. Consent binds patient to cancellation fee of $100. Patient receives text message of fees after request.

Perform Therapy

Proceed to the patients location to complete the therapy process.

Collect Patient Payment Via Square

Collect payment for total sales utilizing Square reader. If you do not have a Square reader you can invoice the patient electronically via text or email. Ask admin for assistance if unsure. Please input cash payments into Square.

Submit Nursing Documentation

Collect payment for total sales utilizing Square reader. If you do not have a Square reader you can invoice the patient electronically via text or email. Ask admin for assistance if unsure. Please input cash payments into Square. You’re more than welcome to document therapies for social media with the patient’s permission.

Field Training Video

Please watch as a shadow demonstration

The field training video is designed to provide a first-person perspective of a home visit, offering a shadowing experience for the entire process of IV therapy from start to finish. This immersive view allows trainees to observe the procedure as if they were accompanying a seasoned professional, helping them understand the nuances and best practices of conducting IV therapy in a home setting.

Translate »