All appointments are reserved specifically for you and require dedicated nurse scheduling, medical preparation, and supply allocation. Once confirmed, your appointment time is blocked exclusively for your care.

We understand that unexpected situations arise. However, due to the mobile nature of our services, we require advance notice for any changes.

Standard Cancellation (More Than 24 Hours Notice)

• Cancellations made 24 hours or more before the scheduled appointment time will receive:
  • A full refund, or the option to reschedule without penalty

Late Cancellation (Less Than 24 Hours Notice)

• Cancellations made within 24 hours of the appointment time are subject to a $100 last-minute cancellation fee.
• The remaining balance (if prepaid) may be refunded or credited toward a future appointment.

Nurse Dispatch / On-The-Way Cancellations

If the assigned nurse has already:

• Departed for the appointment
• Arrived at the service location
• Begun preparation for therapy

And the client:

• Cancels upon arrival
• Is not present
• Fails to answer calls/texts
• Leaves the location without informing the nurse or administration
• Refuses treatment after nurse arrival

The $100 last-minute cancellation fee applies, and additional travel fees may apply depending on distance traveled.

If IV supplies were opened or prepared, those materials are non-refundable due to medical safety regulations.

A no-show is defined as:

• Client(s) not present at the confirmed address
• No communication with nurse or administration
• Failure to answer phone calls after nurse arrival

No-shows will be charged:

• $100 last-minute cancellation fee
• Applicable travel fees

Repeated no-shows may require prepayment for future bookings and/or restriction from services.

If a client:

• Leaves the location before the nurse arrives
• Departs during nurse transit
• Fails to notify administration prior to nurse dispatch

This will be treated as a late cancellation, and the $100 fee will apply.

In Home Infusion offers same-day and urgent mobile IV therapy appointments based on nurse availability and scheduling capacity.

Due to the expedited nature of these requests, a Same-Day / Urgent Service Fee ranging from $35–$40 may be applied and included in the total service rate. The exact fee will be determined based on:

• Time of request
• Proximity to desired appointment time
• Nurse availability
• Current scheduling volume
• After-hours or late evening service requests

Appointments requested within short notice windows (including same-day bookings made within several hours of the desired service time) may qualify as urgent and be subject to this fee.

This urgent service adjustment helps offset:

• Immediate nurse dispatch
• Schedule rearrangement
• On-demand staffing
• Priority travel coordination

All applicable fees will be communicated prior to appointment confirmation whenever possible.

Same-day and urgent services are subject to availability and cannot be guaranteed.

Refunds are not provided once:

• Treatment has begun
• IV therapy has been administered
• Medical supplies have been opened
• Injectable medications have been prepared

All medical services are considered rendered once initiated.

If, upon assessment, the nurse determines that therapy is medically inappropriate or unsafe:

• No treatment will be administered.
• A service assessment fee may apply to cover travel and time.

Patient safety is our highest priority.

In rare cases of severe weather or unsafe travel conditions:

Administration will communicate proactively.

Appointments may be rescheduled without penalty.

Because In Home Infusion provides mobile medical services, travel fees may apply for appointments located a significant distance from the assigned nurse.

Travel fees:

• Are determined based on total travel distance and time
• May vary depending on nurse availability and geographic location
• Will be assessed on a case-by-case basis
• Will be communicated prior to appointment confirmation whenever possible

If a nurse has already departed for an appointment requiring extended travel and the appointment is cancelled or the client is not present, applicable travel fees may still apply in addition to the $100 last-minute cancellation fee.

Travel fees help offset mileage, fuel, time, and scheduling logistics required to provide safe and timely mobile care.

Due to increased staffing demands, limited nurse availability, and high appointment volume on major holidays, a $125 Holiday Service Fee will apply to all appointments scheduled on the following corporate-recognized holidays:

Observed Holidays

• New Year’s Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

The $125 holiday fee is applied per visit, in addition to the standard therapy package price and any applicable travel fees.

This fee helps cover:

• Holiday nurse compensation
• On-call staffing requirements
• Premium scheduling adjustments
• Limited holiday availability

Holiday appointments are subject to availability and must be confirmed in advance.

By booking an appointment with In Home Infusion, clients acknowledge and agree to this refund and cancellation policy.