#1 Mobile IV Therapy Service | In Home Infusion — Welcome To The Network

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The Onboarding Guide

Welcome aboard! We’re thrilled to have you join our network and take charge of your territory as our business partner. To help you get started, please take a moment to review the following information to align your focus with our onboarding process and familiarize yourself with our business model.

Upload Your Credentials To Google Drive

Access to the onboarding and training documentation has been shared via email, providing nurses with a direct link to our Google Drive. An invite was also sent requesting your credentials for verification in the form of the following:

Drivers License
Nursing License (Screenshot is acceptable)
- RN, LVN, LPN, NP
IV Certification
- LPN/LVN only
Liability Insurance (e.g. NSO)
BLS Certification
Vaccination Card (COVID-19)*
- Religious exempt accepted

Emails with @yahoo.com domains conflict with Google Drive, please provide an email with @yahoo.com

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Admin & Support

Trey is the primary admin of the nurse network until informed otherwise. He will assist and explain any protocols regarding transactions, tech support, advertising, marketing, promotion, web development, nurse documentation, nurse guidelines, supplies (to a certain extent), doctor requests and protocols. Join the WhatsApp link provided to join your service area group.

Onboarding is time sensitive to encourage sense of urgency!!!

We expect nurses to be ready and supplied within 12 business days. If you cannot be ready within 7 business days let admin know and we will make the appropriate adjustments. We appreciate your understanding!

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The Expectation

We expect nurses to embody professionalism, flexibility, reliability, responsiveness, and focus, along with a strong commitment to customer service in healthcare. Nurses should consistently respond to lead sources with urgency and a willingness to serve and earn. Enthusiasm for building and fostering relationships with patients is essential, as it helps generate more patients organically and ultimately leads to a profitable return on investment.

Nurses should be fully equipped and ready to start within 12 business days. If any circumstances arise that might prevent you from meeting this active date, please inform Admin promptly. In some cases, nurses may need to reapply if their onboarding process faces significant delays. Please be mindful of the effort and dedication Admin invests in your onboarding process.

The Motto

We onboard nurses with a strong preference for traveling and offering mobile services. These therapies are typically not intended to be lengthy. We expect nurses to provide consistent support and be open to contracts within a 30-mile radius (or more), with additional travel fee incentives. Nurses who prefer to operate only within a short distance or are hesitant about traveling may find their performance limited. Therefore, nurses should be comfortable with and willing to accept travel assignments, with negotiated travel incentives. With that being said, “Mobile is the motto!”

The Protocol

Nurses will collaborate with our Osteopathic Doctor of Medicine, who authorizes therapies via telemedicine in select states nationwide under Standing Order. Consent must always be obtained before any therapies are administered, ensuring acknowledgment of the associated risks. These electronic consents serve as official pre-approval of therapy, provided there are no contraindications. Nurses must be comfortable working in a low-risk home healthcare setting, delivering holistic care through IV therapy and IM injections.

To remain compliant nurses must abide by the Standing Order which sets the max dosing and administration details per substance which is set by the Medical Director.

In emergency scenarios nurses are mandated to follow the Anaphylactic Protocol.

The Focus

Our primary focus is on providing IV therapy cocktails to address urgent requests and target symptoms such as dehydration, fatigue, mild pain, migraines, cold/flu, immunity boosts, hangovers, anxiety, jet lag, IVF support, detox, and more. This approach enhances our return on investment. Intramuscular (IM) therapies serve as secondary services that can be used to incentivize return patients or attract new patients through packages.

The admin team usually vets and briefs prospective patients on pricing via infographics or direct correspondence, though our system is not perfect. Given the sophistication of these services, if nurses find themselves offering discounts or consulting with patients who express financial insufficiency,0 please inform Admin to consult with the patient. Nurses are welcome to introduce patients into our network through their own referral channels. We rely on nurses to maintain a positive, accommodating attitude toward requests, which is the lifeline of our efforts.

Patient First Psychology

Nurses should adopt a patient-first mindset, which will ultimately be reflected in the quality of customer service and care they provide. They should strive to deliver pain-free therapy sessions, where delicacy and care with insertion are paramount. This approach will foster positive testimonials, leading to increased return patients and new patient referrals.
Additionally, nurses can utilize suggestive sales tactics to target optimal outcomes for therapies, contributing to profitable returns on investment.
- (e.g., recommending Vitamin C boost for Immunity cases)

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Our Therapies

Our therapies are designed to address acute symptoms such as dehydration, fatigue, nausea, vomiting, food poisoning, weight loss, immune support, stomach flu, hangovers, migraines, aches, pains, cold/flu, anxiety, recovery, fertility, and more. These therapies are intended as one-time solutions; however, in some cases, patients may opt for continuous therapies. In such scenarios, nurses must obtain consent each time to ensure patient safety and continuously educate patients on risks.

The duration of therapies typically lasts about an hour, but nurses should aim to complete them efficiently while prioritizing the patient’s care and comfort. Receiving positive testimonials about a successful therapy experience is always the goal of a dedicated nurse.

If a patient becomes difficult or prevents the completion of the service, please inform Admin to reconcile the situation.

Core Therapy Mixes

These are the fundamental therapy mixes and most requested around the clock:

Hydration IV
Awake IV
Myers Cocktail IV
Cold & Flu IV
Immunity IV
Nausea & Vomiting IV
Food Poisoning & Stomach Flu IV
Migraine IV
Hangover IV
Weight Loss IV (Lipo-Mino)
She IV (Dysmenorrhea)
Intralipid IV (Fertility)

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Inventory

Nurses will refer to the Recommended Inventory Ordering guide for guidance on inventory as a starter nurse. Nurse will visit the Inventory Ordering Form to make inventory request. Once the inventory request is submitted Admin will return an invoice via email. The invoice will be hosted by Square for record (our CMS). Once fulfilled we process orders. Allow 5-7 business days for items to arrive. Delays can occur due to shortages and setting up new accounts.

Nurses will order medical supplies such as fluids, catheters, syringes, needles, tubing, medications, sharps containers, gauzes, alcohol wipes, band-aids, vial adapters, Tegaderm, tourniquets, masks, IV poles, and gloves from our primary supplier resource Bound Tree. Medline and Amazon will be our secondary resource for medical supplies.

Vitamins will be ordered primarily via Olympia Pharmacy. Empower Pharmacy will be our back up pharmacy resource which starter nurses can avoid when completing the Inventory Ordering Form. Nurses will receive a Recommended Inventory Ordering Guide to align their focus for inventory. Ultimately nurses decide their quantities, but we recommend the starter quantities for a productive start. If nurses have supplies that they wish to supplement they may with Admin’s approval on substances such as medications, fluids, and vitamins.

Nurses operating in the state of Florida will have independent access to Bound Tree instead of purchasing from Medline. Nurses will still order through the Inventory Ordering Form via google drive.

Pricing & Fees

Rates and fees vary based on demand and financial fitness of the service area. Do not get discouraged if pricing is not consistent amongst platforms as we always work with patient in a cost efficient manner that fits the scenario. Travel fees can be negotiated for departure trips that are 15 miles or more. Nurses will have the opportunity to review the payment breakdown regarding the therapy service. As you’ll notice our pricing for therapies and services are constructed around certain price ranges to foster a profitable return on investment where the patient is completely satisfied.

Travel fees can be negotiated for therapies that are 15 miles or more
After hour fees are negotiated after 5pm
Holiday fees are applied to the following:
- Christmas
- New Years
- Thanksgiving
- Easter
- Independence Day
- Martin Luther King Day
- Columbus Day
- Labor Day
- Veterans Day
- Memorial Day
- Presidents Day

Collecting Payments

Admin will collect payments until nurses are comfortable processing and setting up transactions to operate in an independent fashion. Nurses can create invoices to process payments or via Square reader. Invoices and Square reader payments will include a 2.9% payment fee which should be included in every transaction conducted via Square. To incentivize patients to avoid this Square fee nurses can advise payments via Zelle or Cash App. In direct pay scenarios nurses receive payment same day via Zelle or Cash App.

We accept the following forms of payment:
- Debit
- Credit
- Zelle
- Cash App
- HSA/FSA
- Cash
  - If patient prefers Cash App they can pay at $inhomeinfusion
  - If nurses collect physical cash, they would deposit the agreed upon split within 24 hours to inhomeinfusion@gmail.com via Zelle. They can verify the split with Admin before deposit.
  - We expect nurses to verify all payments before departing with admin as we do not have a pay layer program or collections department. Patients are expected to pay for services before or upon completion. We will collaborate to ensure financial fitness amongst our patient networks.

Discounts

Nurses can offer discounts up to 10% for single patient IV therapy mixtures. For discounts over 10% please consult with Admin before clearance. [/vc_column_text][ld_spacer][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””]

In Field Training Video

Watch training video to learn in the field protocol, tips, and workflow

Fluids

Fluids go directly into the bloodstream, bypassing the digestive system. This means the body absorbs them immediately, which is useful when someone is dehydrated or needs fast replenishment.

Normal Saline

Yes, we accept reservations. Please call us or book online through our website.

Lactated Ringer

We are open from 8 AM to 6 PM, Monday to Saturday. We’re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.

Nutrilipids

Yes, we have a parking lot adjacent to the restaurant, and street parking is also available. Valet parking is offered on weekends.

Vitamins & Minerals

When vitamins and minerals go straight into the bloodstream, the body doesn’t have to digest or break them down. This means they reach cells immediately, which is why people often feel the effects faster.

Vitamin C: The Immune Shield

Vitamin C is a powerhouse antioxidant that protects your cells from damage and keeps your immune system sharp. By neutralizing free radicals, it helps your body recover from stress, illness, and environmental toxins more efficiently than oral supplements alone.

Collagen & Skin Health

Beyond immunity, Vitamin C is essential for natural collagen production. High-dose IV delivery promotes faster wound healing and a brighter, more youthful complexion by supporting the structural integrity of your skin and tissues from the inside out.

Vitamin B12: Pure Energy

Vitamin B12 is the “fuel” for your brain and metabolism. It is vital for red blood cell formation and healthy nerve function, helping to eliminate the “brain fog” and physical exhaustion caused by a busy lifestyle or travel.

Mental Clarity & Mood

By supporting the production of serotonin and dopamine, B12 helps stabilize mood and improve focus. Because many people have difficulty absorbing B12 through digestion, an IV or IM injection ensures your body gets the full dose for an immediate energy lift.

Vita-Complex: The B-Vitamin Engine

Vita-Complex is a potent blend of essential B vitamins that acts as the internal engine for your metabolism. These nutrients are critical for converting food into usable energy, ensuring your brain and body stay fueled throughout the day while supporting healthy nerve function.+1

Focus & Stress Defense

Beyond physical energy, B vitamins are the primary defenders against the effects of chronic stress. By supporting a healthy nervous system, this complex helps clear mental fog, improves concentration, and stabilizes mood, making it a vital component for high-performance lifestyles.

Vitamin D3: The Sunshine Nutrient

Vitamin D3 is a vital hormone-like vitamin that regulates the absorption of calcium and phosphorus, making it the foundation for strong bones and skeletal health. Since it is difficult to get enough through diet alone, a concentrated dose ensures your “internal battery” is charged, even during months with limited sun exposure.

Immune & Mood Regulation

Beyond bone health, Vitamin D3 is a powerful modulator of the immune system and plays a key role in mental well-being. Maintaining optimal levels helps reduce the risk of respiratory infections and supports the production of serotonin, making it essential for warding off seasonal blues and maintaining a stable, positive mood.

Zinc: The Recovery Mineral

Zinc is a trace mineral that acts as a “gatekeeper” for your immune system. It interferes with the way viruses replicate, which can significantly shorten the duration of a cold or flu when administered at the first sign of symptoms.

Cellular Repair & Growth

Zinc plays a critical role in protein synthesis and DNA repair. For athletes or those recovering from surgery, it helps accelerate muscle recovery and keeps your body’s inflammatory response in check for peak physical performance.

Magnesium: The Natural Relaxant

Magnesium is the “master mineral” responsible for over 300 biochemical reactions in your body. It acts as a natural muscle relaxant, helping to ease tension, reduce the frequency of migraines, and soothe the nervous system for better sleep quality.

Heart & Muscle Support

Beyond relaxation, Magnesium is vital for maintaining a steady heartbeat and regulating blood pressure. For active individuals, it prevents painful muscle cramps and supports cardiovascular health by ensuring proper electrolyte balance at the cellular level.

Glutathione: The Master Antioxidant

Glutathione is the body’s most powerful detoxifier, produced naturally in the liver but easily depleted by stress, age, and poor diet. It binds to toxins and heavy metals, neutralizing them so they can be safely flushed from your system.

Brightening & Anti-Aging

Widely known for its “glow” effect, Glutathione inhibits melanin production to help brighten the skin and even out skin tone. It also protects your mitochondria—the power plants of your cells—slowing down the aging process and boosting overall vitality.

Taurine: Performance & Longevity

Taurine is a specialized amino acid that supports cardiovascular health and optimizes electrolyte balance within your cells. It helps regulate calcium levels in the muscles, which enhances physical endurance and prevents the “crashing” feeling often associated with intense exercise or long workdays.

Metabolic & Brain Support

Widely used for its neuroprotective properties, Taurine helps calm the nervous system and supports healthy brain aging. It also aids in metabolic efficiency by helping the liver process fats, making it an essential add-on for those looking to improve both physical stamina and internal detoxification.

NAD+: The Cellular Rejuvenator

NAD+ (Nicotinamide Adenine Dinucleotide) is a coenzyme found in every living cell, acting as the primary fuel for your mitochondria. As we age, our natural levels drop significantly, leading to fatigue and mental slowing. Replenishing NAD+ through an IV bypasses the digestive system to jumpstart cellular repair and restore youthful energy at the source.

Brain Fog & Anti-Aging

Known as the “Gold Standard” for brain health, NAD+ therapy clears mental fog and sharpens cognitive focus by repairing damaged DNA and protecting neurons. It is a powerful tool for those seeking to slow the biological aging process, improve metabolic function, and regain the mental clarity needed for high-pressure environments.

Biotin: The Beauty Vitamin

Biotin, also known as Vitamin B7, is the primary building block for healthy hair, skin, and nails. By supporting the production of keratin, it helps strengthen hair follicles and prevents nail brittleness, making it a favorite for those looking to enhance their natural “glow” from the inside out.

Metabolic & Glucose Support

Beyond its aesthetic benefits, Biotin plays a crucial role in converting fatty acids and glucose into usable energy. It helps your body process macronutrients more efficiently, supporting a healthy metabolism and maintaining stable energy levels throughout the day.

Medications

Benadryl

Benadryl (Diphenhydramine) is a fast-acting antihistamine used to block the effects of natural histamine in the body. When delivered via IV, it provides rapid relief from acute allergic reactions, skin rashes, and hives, while also serving as a potent treatment for persistent nausea and motion sickness.

Calming & Motion Support

In a concierge setting, Benadryl is often used for its calming properties to help ease the discomfort of migraines or severe vestibular issues. Because it can cause drowsiness, it is an ideal add-on for clients seeking deep rest and physical relaxation while recovering from an illness or a long flight in the comfort of their own home.

Pepcid

Pepcid (Famotidine) is an H2 blocker that works by reducing the amount of acid produced in the stomach. Delivered via IV, it provides rapid, long-lasting relief from acid reflux, heartburn, and “sour stomach,” making it an essential component for those recovering from food sensitivities or GI upset.

Gastric Comfort & Recovery

Beyond simple indigestion, Pepcid is a key ingredient for calming the stomach lining during recovery from hangovers or illness. By neutralizing excess acid, it helps alleviate that “gnawing” stomach pain and nausea, allowing your body to focus on rehydration and nutrient absorption without the interference of gastric distress.

Toradol

Toradol (Ketorolac) is a powerful, non-steroidal anti-inflammatory (NSAID) used for the short-term management of moderate to severe pain. Unlike narcotics, it is non-addictive and works by blocking the body’s production of prostaglandins—the natural chemicals that cause inflammation, fever, and pain.

Rapid Relief & Recovery

Delivered via IV, Toradol provides near-instant relief for acute conditions such as migraines, tension headaches, and severe muscle aches. It is a favorite for athletes and professionals alike because it effectively “turns off” the pain signal at the source, allowing for a much faster return to comfort and mobility without the heavy side effects of opioids.

Zofran

Zofran (Ondansetron) is a highly effective anti-emetic that works by blocking the signals in the body that trigger the “nausea center” of the brain. Originally developed for surgical and clinical recovery, it provides rapid relief from vomiting and severe stomach upset, making it the most requested add-on for acute recovery.

Instant Relief & Comfort

When delivered via IV, Zofran bypasses the digestive tract—which is often too irritated to process oral pills—to provide near-instant comfort. Whether you are dealing with food poisoning, a severe hangover, or a migraine, it effectively calms the stomach, allowing you to rehydrate and recover without the distress of persistent nausea.

Epinephrine

Epinephrine is a high-priority medication used to rapidly reverse severe, life-threatening allergic reactions (anaphylaxis). It works by constricting blood vessels to increase blood pressure, relaxing muscles in the lungs to open airways, and reducing swelling, providing critical intervention in emergency respiratory or cardiovascular situations.+1

Safety & Expert Administration

As part of our commitment to your safety, our mobile kits are equipped with Epinephrine for emergency use only. Every In Home Infusion treatment is administered by a highly trained Registered Nurse who is prepared to identify and manage rare adverse reactions instantly, ensuring you have hospital-grade safety in the comfort of your own home.

Iron Sucrose

Iron Sucrose is a specialized intravenous treatment used to rapidly replenish iron stores in the body. Unlike oral supplements—which can cause significant stomach upset and take months to show results—IV iron delivery ensures the mineral is immediately available for the production of red blood cells, effectively treating iron-deficiency anemia at the source.

Stamina & Oxygen Transport

Iron is the core component of hemoglobin, the protein responsible for carrying oxygen from your lungs to your tissues. By optimizing your iron levels, this infusion helps eliminate the profound fatigue, shortness of breath, and “brain fog” associated with deficiency, restoring your physical stamina and cognitive performance with unmatched efficiency.

Quick, Affordable, Professional.

Our nurses are professionally licensed with experience to provide elite healthcare to our patients.

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✓ Licensed

✓ INSURED

Frequently Asked Questions

What exactly is IV Therapy?

Intravenous (IV) therapy is a method of delivering high doses of vitamins, minerals, and amino acids directly into the bloodstream. By bypassing the digestive system, your body can achieve 100% absorption of the nutrients, compared to the roughly 20–50% typically absorbed through oral supplements.

Does it hurt?

For most, it’s just a quick pinch. Mobile services use small-gauge needles (pediatric size) to make the process as comfortable as possible. Once the catheter is in place, the needle is removed, leaving only a tiny, flexible tube in your vein so you can move your arm slightly during the session.

How long does a session take?

A standard IV drip typically takes between 30 to 60 minutes. Some specialized treatments (like NAD+) can take longer, while “Quick Shots” (intramuscular injections) take only seconds to minutes.

How long do the fluids stay in my system?

IV fluids typically remain in the body for 2 to 4 hours before being filtered by the kidneys and excreted as urine. However, the vitamins and minerals are absorbed into your cells and can provide benefits for 3 to 7 days, depending on your activity level and metabolism.

Can I work or move around during my session?

Absolutely. Because the needle is replaced with a tiny, flexible plastic tube (catheter), you can move your arm, type on a laptop, or even take a phone call. Your nurse will just ask you to avoid vigorous movement to prevent the line from kinking.

Can I get an IV while breastfeeding?

Absolutely. In fact, hydration is critical for milk production. We offer specific “Nursing Support” drips that focus on electrolytes and minerals that are safe for both mom and baby, helping you maintain your energy and supply.

Do I have to sit still the whole time?

Not at all. You can relax on your couch, sit at your desk and continue working, or even lay in bed. We use a flexible catheter (not a needle) that stays in your vein, allowing you for moderate movement of your arm without discomfort or interruption of the fluid flow.

Can I get an IV before a big race or event?

Yes! “Pre-loading” with a performance drip 24–48 hours before an event (like a marathon or a major corporate presentation) can ensure your cellular “tanks” are full of B-vitamins and electrolytes, giving you a significant edge in stamina and mental clarity.

Why is mobile IV therapy more expensive than a brick-and-mortar IV bar?

You are paying for concierge convenience and professional safety. We cover the costs of the nurse’s travel, specialized mobile equipment, and the one-on-one attention of a licensed medical professional in your private space. Most clients find the 1–2 hours saved in travel and waiting room time more than makes up for the premium.

Are there travel fees?

Our pricing is all-inclusive for most locations within our service area. If you are outside our primary radius, a small travel fee may apply, but we will always confirm this with you before dispatching a nurse.

Who oversees the treatments?

Every infusion is administered by a Licensed Nurse with IV certification and performed under the medical protocols and oversight of our Medical Directors.

What are the most common benefits?

People seek out IV therapy for a variety of reasons, including:

Beauty & Anti-Aging: Biotin and Glutathione for skin, hair, and nails.

Dehydration Relief: Faster than drinking water.

Immune Support: High doses of Vitamin C and Zinc.

Energy Boosts: B-complex vitamins and B12.

Recovery: Relief from hangovers, athletic overexertion, or food poisoning.

Is it safe?

When administered by a licensed medical professional (RN, NP, or PA), IV therapy is very safe. A medical screening is usually performed beforehand to check for allergies or conditions like kidney disease that might make certain infusions a bad fit.

How often should I get an IV?

This depends on your goals.

Athletic Training: Once a week during intense training cycles.

Maintenance: Once or twice a month for general wellness.

Acute Issues: A one-time session for a cold, migraine, or hangover.

How far in advance do I need to book?

Most mobile services offer same-day appointments, often arriving within 2 to 3 hours of booking. For group events (like wedding parties or corporate wellness days), it is best to book at least 1 week in advance to ensure enough nurses are available.

Is mobile IV therapy safe during pregnancy?

Yes, but with caveats. Many women find relief from morning sickness through IV hydration and B6 (pyridoxine). However, we require a release or verbal clearance from your OB-GYN before providing any treatments during pregnancy to ensure it aligns with your specific prenatal care plan.

I have “rolling veins” or I am a “hard stick.” Can you still help me?

Our mobile team consists of highly experienced ER and ICU nurses who specialize in difficult IV access. We bring specialized lighting or techniques to ensure a successful, comfortable start. If we are unable to establish access after two attempts, we typically offer a consultation on other wellness options like IM injections.

Does it help with jet lag?

It is one of the most effective ways to beat jet lag. Long-haul flights are notoriously dehydrating and disrupt your circadian rhythm. A drip with Magnesium (for sleep/relaxation) and B12 (for energy) helps reset your internal clock and flushes out the “brain fog” associated with travel.

Do you accept insurance?

We do not bill insurance companies directly. However, we are a qualified medical expense for most HSA and FSA plans. We can also provide a detailed receipt (superbill) if you wish to seek reimbursement from your provider.

Can I book for a group?

Yes! We specialize in “Drip Parties” for weddings, athletic events, and corporate retreats. We offer group discounts and can send multiple nurses to your location to accommodate everyone efficiently.

Contraindications

These conditions are often treated as red flags or situations requiring medical clearance before administering IV therapy. They relate to hydration status, fluid balance, organ function, and how the body handles vitamins, minerals, and electrolytes.

01

Congestive Heart Failure

People with CHF may have difficulty managing extra fluid volume, so IV fluids may require medical oversight.

02

Hemophilia or History of Uncontrolled Bleeding

Any condition affecting clotting may require caution with needle-based procedures

03

Severely Elevated Blood Pressure (SBP >170 mmHg or DBP >110 mmHg)

High blood pressure can increase risks during any procedure and may require stabilization first.

04

Oxygen Saturation Below 90%

Low oxygen levels can indicate underlying respiratory or cardiac issues that need medical evaluation.

05

Impaired Kidney or Liver Function (Acute or Chronic)

These organs help process fluids, electrolytes, and nutrients. Impairment may require modified dosing or medical clearance.

06

Kidney Stones or Chronic Kidney Disease (CKD)

Some minerals or fluid volumes may need adjustment depending on kidney health.

07

G6PD Deficiency

Certain antioxidants or vitamins may not be appropriate for individuals with this condition.

08

Iron Overload

Iron-containing therapies or certain nutrients may be contraindicated.

09

Myasthenia Gravis

Some medications or nutrients may interact with neuromuscular conditions.

10

Pregnancy or Breastfeeding

Always handled with extra caution. Standard doses are typically considered the maximum, and medical consultation is recommended for any uncertainties.

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Policy

Appointment Confirmation

All appointments are reserved specifically for you and require dedicated nurse scheduling, medical preparation, and supply allocation. Once confirmed, your appointment time is blocked exclusively for your care.

Cancellation & Rescheduling Policy

We understand that unexpected situations arise. However, due to the mobile nature of our services, we require advance notice for any changes.

Standard Cancellation (More Than 24 Hours Notice)

Cancellations made 24 hours or more before the scheduled appointment time will receive:
- A full refund, or the option to reschedule without penalty

Late Cancellation (Less Than 24 Hours Notice)

Cancellations made within 24 hours of the appointment time are subject to a $100 last-minute cancellation fee.
The remaining balance (if prepaid) may be refunded or credited toward a future appointment.

Nurse Dispatch / On-The-Way Cancellations

If the assigned nurse has already:

Departed for the appointment
Arrived at the service location
Begun preparation for therapy

And the client:

Cancels upon arrival
Is not present
Fails to answer calls/texts
Leaves the location without informing the nurse or administration
Refuses treatment after nurse arrival

The $100 last-minute cancellation fee applies, and additional travel fees may apply depending on distance traveled.

If IV supplies were opened or prepared, those materials are non-refundable due to medical safety regulations.

No-Show Policy

A no-show is defined as:

Client(s) not present at the confirmed address
No communication with nurse or administration
Failure to answer phone calls after nurse arrival

No-shows will be charged:

$100 last-minute cancellation fee
Applicable travel fees

Repeated no-shows may require prepayment for future bookings and/or restriction from services.

Early Departure Without Notification

If a client:

Leaves the location before the nurse arrives
Departs during nurse transit
Fails to notify administration prior to nurse dispatch

This will be treated as a late cancellation, and the $100 fee will apply.

Urgent Care Fees

In Home Infusion offers same-day and urgent mobile IV therapy appointments based on nurse availability and scheduling capacity.

Due to the expedited nature of these requests, a Same-Day / Urgent Service Fee ranging from $35–$40 may be applied and included in the total service rate. The exact fee will be determined based on:

Time of request
Proximity to desired appointment time
Nurse availability
Current scheduling volume
After-hours or late evening service requests

Appointments requested within short notice windows (including same-day bookings made within several hours of the desired service time) may qualify as urgent and be subject to this fee.

This urgent service adjustment helps offset:

Immediate nurse dispatch
Schedule rearrangement
On-demand staffing
Priority travel coordination

All applicable fees will be communicated prior to appointment confirmation whenever possible.

Same-day and urgent services are subject to availability and cannot be guaranteed.

Refund Eligibility

Refunds are not provided once:

Treatment has begun
IV therapy has been administered
Medical supplies have been opened
Injectable medications have been prepared

All medical services are considered rendered once initiated.

Medical Decline / Contraindications

If, upon assessment, the nurse determines that therapy is medically inappropriate or unsafe:

No treatment will be administered.
A service assessment fee may apply to cover travel and time.

Patient safety is our highest priority.

Weather, Safety, or Emergency Conditions

In rare cases of severe weather or unsafe travel conditions:

Administration will communicate proactively.

Appointments may be rescheduled without penalty.

Travel Fees

Because In Home Infusion provides mobile medical services, travel fees may apply for appointments located a significant distance from the assigned nurse.

Travel fees:

Are determined based on total travel distance and time
May vary depending on nurse availability and geographic location
Will be assessed on a case-by-case basis
Will be communicated prior to appointment confirmation whenever possible

If a nurse has already departed for an appointment requiring extended travel and the appointment is cancelled or the client is not present, applicable travel fees may still apply in addition to the $100 last-minute cancellation fee.

Travel fees help offset mileage, fuel, time, and scheduling logistics required to provide safe and timely mobile care.

Holiday Fees

Due to increased staffing demands, limited nurse availability, and high appointment volume on major holidays, a $125 Holiday Service Fee will apply to all appointments scheduled on the following corporate-recognized holidays:

Observed Holidays

New Year’s Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day

The $125 holiday fee is applied per visit, in addition to the standard therapy package price and any applicable travel fees.

This fee helps cover:

Holiday nurse compensation
On-call staffing requirements
Premium scheduling adjustments
Limited holiday availability

Holiday appointments are subject to availability and must be confirmed in advance.

Agreement to Policy

By booking an appointment with In Home Infusion, clients acknowledge and agree to this refund and cancellation policy.

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Areas We Service

California (CA)

✓

Los Angeles, Palmdale, Santa Clarita, Lancaster, Glendale, Burbank, Santa Monica, Pasadena, Inglewood, Torrance, Redondo Beach, Hermosa Beach, Pico Rivera, Whittier, La Mirada, Cerritos, Long Beach, Lakewood

✓

Orange County, Anaheim, Irvine, Orange, Fullerton, Santa Ana, Tustin, Costa Mesa, Lake Forest, Newport Beach, Aliso Viejo

✓

San Diego, Pacific Beach, Oceanside, Poway, Caramel, La Jolla, La Mesa

✓

Riverside, Corona, Moreno Valley, Jurupa Valley, Temecula, Murrieta, Ontario, Rancho Cucamonga, Eastvale

✓

San Luis Obispo, Atascadero, Pismo Beach, Grover Beach, Arroyo Grande

✓

Sacramento, Elk Grove, Roseville, Folsom, Citrus Heights, Rancho Cordova, Rocklin, West Sacramento, Davis, El Dorado Hills, Granite Bay, Carmichael, Fair Oaks, Antelope, Woodland

Arizona (AZ)

✓

Mesa

✓

Chandler

✓

Gilbert

✓

Tempe

✓

San Tan Valley

✓

Scottsdale

✓

Phoenix

✓

Peoria

✓

Paradise Valley

Colorado (CO)

✓

Denver

✓

Lakewood

✓

Aurora

✓

Thornton

✓

Arvada

✓

Westminster

✓

Centennial

✓

Boulder

Florida (FL)

✓

Miami, Hialeah, Doral, Miami Beach, Aventura, Coral Gables, Key Biscayne, Indian Creek, Fisher Island, Pinecrest, Bal Harbour & Surfside

✓

Fort Lauderdale, Hollywood, Pembroke Pines, Miramar, Coral Springs, Pompano Beach, Davie, Plantation, Sunrise, Deerfield Beach, Weston, Tamarac, Margate, Hallandale Beach, Lauderdale-by-the-Sea, Parkland, Dania Beach, Wilton Manors, Lighthouse Point, Southwest Ranches, Cooper City

✓

Fort Myers, Cape Coral, Naples, Estero, Highlands, Bonita Springs, Sanibel, Captiva Islands

✓

Gainesville, Haile Plantation, Town of Tioga, Oakmont, Duckpond, Suburban Heights, Newberry, Alachua, High Springs, Jonesville

✓

Tampa, South Tampa, Davis Islands, Harbour Island, Hyde Park, Palma Ceia, Westchase, Wesley Chapel, Lutz, Carrollwood, New Tampa, Brandon, Riverview, FishHawk, Valrico, Odessa, Oldsmar, Clearwater, St. Petersburg, Downtown St. Pete

Georgia (GA)

✓

Atlanta

✓

Sandy Springs

✓

Roswell

✓

Alpharetta

✓

Marietta

✓

Smyrna

✓

Roswell

✓

Gainesville

✓

Snellville

✓

Woodstock

✓

Douglasville

✓

Kennesaw

✓

Peachtree Corners

✓

Duluth

North Carolina (NC)

✓

Charlotte

✓

Fayetteville

✓

Wilmington

✓

Greensboro

✓

Durham

✓

Raleigh

✓

Gastonia

Texas (TX)

✓

Dallas, Fort Worth, Arlington, Plano, Irving, Garland, Grand Prairie, McKinney, Frisco, Mesquite, Carrollton, Denton, Richardson, Lewisville, Allen, Flower Mound, North Richland Hills, Rowlett, Euless, Grapevine, DeSoto, Cedar Hill, Bedford, Little Elm, The Colony, Rockwall, Coppell, Southlake, Waxahachie

✓

Houston, The Woodlands, Sugar Land, Katy, Pearland, League City, Pasadena, Conroe, Baytown, Missouri City, Friendswood, Texas City, Bellaire, Humble, Alvin, Seabrook, Webster, Tomball, Stafford, Richmond, Rosenberg, Deer Park, La Porte, Fulshear

✓

San Antonio, New Braunfels, Schertz, Seguin, Cibolo, Converse, Universal City, Live Oak, Leon Valley, Selma, Helotes, Fair Oaks Ranch, Boerne, Bulverde, Spring Branch, Canyon Lake, Alamo Heights, Terrell Hills, Castle Hills, Shavano Park, Hollywood Park, Windcrest

✓

Austin, Round Rock, Cedar Park, Georgetown, San Marcos, Pflugerville, Leander, Kyle, Buda, Lakeway, Bee Cave, West Lake Hills, Rollingwood, Manor, Lago Vista, Dripping Springs, Hutto, Liberty Hill, Elgin, Bastrop

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