Policy for Mobile IV Therapy
Appointment Confirmation
All appointments are reserved specifically for you and require dedicated nurse scheduling, medical preparation, and supply allocation. Once confirmed, your appointment time is blocked exclusively for your care.
Cancellation & Rescheduling Policy
We understand that unexpected situations arise. However, due to the mobile nature of our services, we require advance notice for any changes.
Standard Cancellation (More Than 24 Hours Notice)
- Cancellations made 24 hours or more before the scheduled appointment time will receive:
- A full refund, or the option to reschedule without penalty
Late Cancellation (Less Than 24 Hours Notice)
- Cancellations made within 24 hours of the appointment time are subject to a $100 last-minute cancellation fee.
- The remaining balance (if prepaid) may be refunded or credited toward a future appointment.
Nurse Dispatch / On-The-Way Cancellations
If the assigned nurse has already:
- Departed for the appointment
- Arrived at the service location
- Begun preparation for therapy
And the client:
- Cancels upon arrival
- Is not present
- Fails to answer calls/texts
- Leaves the location without informing the nurse or administration
- Refuses treatment after nurse arrival
The $100 last-minute cancellation fee applies, and additional travel fees may apply depending on distance traveled.
If IV supplies were opened or prepared, those materials are non-refundable due to medical safety regulations.
No-Show Policy
A no-show is defined as:
- Client(s) not present at the confirmed address
- No communication with nurse or administration
- Failure to answer phone calls after nurse arrival
No-shows will be charged:
- $100 last-minute cancellation fee
- Applicable travel fees
Repeated no-shows may require prepayment for future bookings and/or restriction from services.
Early Departure Without Notification
If a client:
- Leaves the location before the nurse arrives
- Departs during nurse transit
- Fails to notify administration prior to nurse dispatch
This will be treated as a late cancellation, and the $100 fee will apply.
Urgent Care Fees
In Home Infusion offers same-day and urgent mobile IV therapy appointments based on nurse availability and scheduling capacity.
Due to the expedited nature of these requests, a Same-Day / Urgent Service Fee ranging from $35–$40 may be applied and included in the total service rate. The exact fee will be determined based on:
- Time of request
- Proximity to desired appointment time
- Nurse availability
- Current scheduling volume
- After-hours or late evening service requests
Appointments requested within short notice windows (including same-day bookings made within several hours of the desired service time) may qualify as urgent and be subject to this fee.
This urgent service adjustment helps offset:
- Immediate nurse dispatch
- Schedule rearrangement
- On-demand staffing
- Priority travel coordination
All applicable fees will be communicated prior to appointment confirmation whenever possible.
Same-day and urgent services are subject to availability and cannot be guaranteed.
Refund Eligibility
Refunds are not provided once:
- Treatment has begun
- IV therapy has been administered
- Medical supplies have been opened
- Injectable medications have been prepared
All medical services are considered rendered once initiated.
Medical Decline / Contraindications
If, upon assessment, the nurse determines that therapy is medically inappropriate or unsafe:
- No treatment will be administered.
- A service assessment fee may apply to cover travel and time.
Patient safety is our highest priority.
Weather, Safety, or Emergency Conditions
In rare cases of severe weather or unsafe travel conditions:
Administration will communicate proactively.
Appointments may be rescheduled without penalty.
Travel Fees
Because In Home Infusion provides mobile medical services, travel fees may apply for appointments located a significant distance from the assigned nurse.
Travel fees:
- Are determined based on total travel distance and time
- May vary depending on nurse availability and geographic location
- Will be assessed on a case-by-case basis
- Will be communicated prior to appointment confirmation whenever possible
If a nurse has already departed for an appointment requiring extended travel and the appointment is cancelled or the client is not present, applicable travel fees may still apply in addition to the $100 last-minute cancellation fee.
Travel fees help offset mileage, fuel, time, and scheduling logistics required to provide safe and timely mobile care.
Holiday Fees
Due to increased staffing demands, limited nurse availability, and high appointment volume on major holidays, a $125 Holiday Service Fee will apply to all appointments scheduled on the following corporate-recognized holidays:
Observed Holidays
- New Year’s Day
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
The $125 holiday fee is applied per visit, in addition to the standard therapy package price and any applicable travel fees.
This fee helps cover:
- Holiday nurse compensation
- On-call staffing requirements
- Premium scheduling adjustments
- Limited holiday availability
Holiday appointments are subject to availability and must be confirmed in advance.
Agreement to Policy
By booking an appointment with In Home Infusion, clients acknowledge and agree to this refund and cancellation policy.
PRIVACY POLICY
In Home Infusion
Effective Date: October 19, 202
In Home Infusion (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of the personal and medical information entrusted to us by our patients, prospective patients, healthcare professionals, and website visitors.
This Privacy Policy explains how we collect, use, maintain, disclose, and protect information obtained through our website, patient intake forms, appointment scheduling systems, telemedicine services, electronic communications, and mobile healthcare services.
By accessing our website or using our services, you acknowledge that you have reviewed this Privacy Policy.
1. INFORMATION WE COLLECT
1 Personal Identification Information
We may collect personal information necessary to identify patients, coordinate appointments, and provide healthcare services.
This information may include:
- Full legal name
- Date of birth
- Residential or service address
- Telephone number
- Email address
- Emergency contact information
- Government-issued identification when necessary
- Appointment preferences and scheduling information
1.2 Medical and Health Information
To determine eligibility for treatment and facilitate safe healthcare services, we may collect medical information, including:
- Medical history and existing health conditions
- Current medications and supplements
- Known allergies and contraindications
- Pregnancy or breastfeeding status
- Relevant laboratory results
- Vital signs and clinical assessments
- Previous medical procedures or treatments
- Physician orders and treatment authorizations
- Patient consent forms and electronic signatures
- Documentation of administered treatments
Medical information is collected only when reasonably necessary for treatment, patient safety, healthcare operations, or other authorized purposes.
1.3 Website and Technical Information
When individuals visit our website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type and operating system
- Device information
- Website usage and navigation activity
- Referring websites
- Cookies and similar technologies
This information may be used to maintain website functionality, improve performance, prevent fraud, and understand general visitor activity.
2. HOW WE USE YOUR INFORMATION
2.1 Healthcare Services and Patient Care
We use personal and medical information to:
- Review patient eligibility for requested treatments
- Coordinate physician evaluations and telemedicine consultations
- Schedule mobile healthcare appointments
- Assign qualified healthcare professionals
- Verify treatment orders and medical authorizations
- Administer and document healthcare services
- Communicate treatment instructions and follow-up information
- Maintain accurate patient records
2.2 Administrative and Business Operations
Information may also be used for legitimate business operations, including:
- Appointment confirmations and reminders
- Billing and payment processing
- Customer service communications
- Quality assurance and service improvement
- Internal administrative activities
- Compliance with applicable laws and regulations
- Investigation of complaints or safety concerns
2.3 Marketing Communications
Where permitted by applicable law, we may use contact information to communicate information about our services, promotions, and company updates.
Marketing communications involving protected health information will be conducted only as permitted by applicable privacy laws, including obtaining authorization when required.
Patients may opt out of promotional communications at any time.
3. PROTECTED HEALTH INFORMATION AND HIPAA
3.1 Commitment to Patient Confidentiality
In Home Infusion recognizes the importance of maintaining the confidentiality of patient medical information.
To the extent that In Home Infusion or its healthcare partners are subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), protected health information (“PHI”) will be handled in accordance with applicable HIPAA requirements.
We also comply with applicable state medical privacy and confidentiality laws.
3.2 Permitted Uses and Disclosures
Where permitted by law, patient health information may be used or disclosed for:
Treatment: Coordinating medical care among physicians, nurses, and other authorized healthcare professionals.
Payment: Processing payments and performing authorized billing activities.
Healthcare Operations: Conducting quality assurance, administrative oversight, compliance activities, and other legally permitted operations.
Legal Requirements: Responding to valid legal obligations, regulatory investigations, court orders, or other disclosures required by law.
3.3 Minimum Necessary Standard
Where applicable, we follow the HIPAA minimum necessary standard when using, requesting, or disclosing protected health information.
Access to patient information is limited according to legitimate professional responsibilities and applicable legal requirements.
The minimum necessary standard does not apply to every type of disclosure, including certain disclosures for treatment.
3.4 Notice of Privacy Practices
If required under HIPAA, patients will be provided with a separate Notice of Privacy Practices describing their rights and the permitted uses and disclosures of their protected health information.
This general Privacy Policy does not replace a legally required HIPAA Notice of Privacy Practices.
4. ELECTRONIC PATIENT FORMS AND CONSENT
4.1 Online Patient Intake
In Home Infusion may use electronic forms to collect patient registration details, medical histories, treatment acknowledgments, and informed consent documentation.
Information submitted electronically may be stored or processed through authorized third-party technology providers.
4.2 Electronic Signatures
Patients may be asked to provide electronic signatures, initials, or acknowledgments to confirm their understanding of treatment-related disclosures and consent requirements.
Electronic signatures may be retained as part of the patient’s medical or administrative record.
4.3 Third-Party Form Providers
We may use third-party platforms, including Google Workspace or other electronic form management systems, to facilitate information collection and recordkeeping.
Where legally required, we implement appropriate contractual, administrative, and technical safeguards with service providers that process protected health information on our behalf.
Use of a third-party platform does not independently establish HIPAA compliance. Applicable security settings, contractual protections, and operational safeguards must also be maintained.
5. TELEMEDICINE AND PHYSICIAN CONSULTATIONS
5.1 Virtual Medical Evaluations
Certain patients may be required to complete a virtual medical evaluation before receiving treatment.
These evaluations may involve collecting medical history, discussing treatment eligibility, reviewing contraindications, and obtaining physician authorization.
5.2 Sharing Information With Healthcare Professionals
Relevant patient information may be shared with authorized physicians, nurses, and other healthcare professionals involved in providing or coordinating patient care.
Information sharing is limited to purposes permitted by applicable law.
5.3 Telemedicine Technology Providers
Telemedicine services may be facilitated through independent technology providers.
Such providers may maintain separate privacy policies governing their platforms.
Where required, appropriate agreements and safeguards will be established to protect patient information.
6. SMS, TELEPHONE, AND EMAIL COMMUNICATIONS
6.1 Appointment-Related Communications
In Home Infusion may contact patients through telephone calls, text messages, or email regarding:
- Appointment requests
- Scheduling confirmations
- Nurse availability
- Estimated arrival times
- Appointment modifications
- Payment-related notifications
- Follow-up instructions
- Customer service inquiries
6.2 SMS Privacy
Mobile telephone numbers collected for appointment coordination will not be sold or shared with third parties for their independent marketing purposes.
SMS opt-in consent will not be shared with third parties or affiliates for their marketing purposes.
Patients receiving automated text messages may opt out by replying STOP, where supported by the messaging service.
Message and data rates may apply.
6.3 Electronic Communication Risks
Standard SMS and email communications may not provide the same security protections as dedicated healthcare communication platforms.
We take reasonable precautions to limit unnecessary disclosure of sensitive medical information through electronic communications.
Patients should avoid transmitting highly sensitive medical information through unsecured communication channels whenever a secure alternative is available.
7. PAYMENT PROCESSING AND FINANCIAL INFORMATION
7.1 Payment Information
In Home Infusion may collect information necessary to process payments for healthcare services.
Payments may be processed through authorized third-party payment processors.
7.2 Payment Security
We seek to use reputable payment processing providers that maintain appropriate financial security controls.
Complete payment card information is generally processed through the payment provider rather than retained directly within our patient records.
7.3 Financial Records
Transaction records, invoices, receipts, and payment confirmations may be retained for accounting, administrative, dispute resolution, and legal compliance purposes.
8. INFORMATION SHARING AND THIRD PARTIES
8.1 Healthcare Professionals
We may disclose relevant patient information to authorized physicians, registered nurses, licensed vocational nurses, and other qualified healthcare professionals involved in providing services.
8.2 Technology and Administrative Service Providers
We may work with third-party providers that support:
- Website hosting
- Appointment scheduling
- Electronic patient forms
- Secure document storage
- Payment processing
- SMS and email communications
- Telemedicine coordination
- Administrative management
Third-party providers are expected to protect information according to applicable contractual and legal obligations.
8.3 Legal and Regulatory Disclosures
We may disclose information when required or permitted by applicable law, including in response to valid legal processes, regulatory requirements, or circumstances involving patient or public safety.
8.4 Sale of Personal Information
In Home Infusion does not sell patient medical records or protected health information.
We do not authorize third parties to use patient medical information for unrelated advertising or marketing purposes without the authorization required by law.
9. DATA SECURITY AND PROTECTION
9.1 Administrative Safeguards
We maintain administrative practices intended to protect confidential information, including appropriate access restrictions, workforce confidentiality expectations, and procedures for handling patient records.
9.2 Technical Safeguards
Depending on the systems involved, safeguards may include:
- Password-protected accounts
- Access controls
- Multifactor authentication
- Encryption where appropriate
- Secure electronic storage
- Restricted document sharing
- Account activity monitoring
- Security updates and system maintenance
9.3 Security Limitations
Although we take reasonable steps to protect personal and medical information, no electronic storage system or internet transmission method can be guaranteed to be completely secure.
We continually evaluate appropriate safeguards based on the nature of the information processed and applicable legal requirements.
9.4 Security Incidents
If a security incident compromises personal or protected health information, we will investigate and provide notifications when required by applicable federal or state law.
10. DATA RETENTION AND RECORDKEEPING
10.1 Medical Records
Medical records are maintained according to applicable federal and state record-retention requirements.
Retention periods may vary based on the patient’s age, treatment location, type of record, and applicable law.
10.2 Administrative Records
Administrative and financial records may be retained as necessary for legitimate business purposes, regulatory compliance, accounting, and dispute resolution.
10.3 Secure Disposal
When records are no longer required, we take reasonable steps to securely delete, destroy, or otherwise dispose of information in accordance with applicable requirements.
11. PATIENT PRIVACY RIGHTS
11.1 Access to Medical Records
Patients may have the right to request access to their medical records, subject to applicable federal and state laws.
11.2 Correction of Information
Patients may request corrections or amendments to inaccurate information in accordance with applicable legal requirements.
11.3 Confidential Communications
Patients may request alternative methods of communication or reasonable restrictions on certain disclosures where provided by law.
11.4 Accounting of Disclosures
Where applicable, patients may request information concerning certain disclosures of their protected health information.
11.5 Filing Privacy Complaints
Patients may submit privacy-related concerns directly to In Home Infusion.
Where HIPAA applies, patients may also file complaints with the U.S. Department of Health and Human Services Office for Civil Rights.
Patients will not be retaliated against for exercising legally protected privacy rights.
12. CALIFORNIA AND OTHER STATE PRIVACY RIGHTS
12.1 California Residents
California residents may have additional privacy rights under applicable laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and the California Confidentiality of Medical Information Act.
Certain medical information may be exempt from specific consumer privacy requirements while remaining protected under other healthcare privacy laws.
Where applicable, California residents may have rights to request access, correction, or deletion of certain personal information and to exercise other statutory privacy rights.
12.2 Residents of Other States
Because In Home Infusion may provide services in multiple states, additional state-specific privacy and medical confidentiality laws may apply.
We will honor applicable privacy rights based on the relevant legal requirements and the circumstances of the request.
13. COOKIES AND WEBSITE ANALYTICS
13.1 Use of Cookies
Our website may use cookies and similar technologies to support website functionality and improve the user experience.
13.2 Analytics
We may use website analytics services to understand general website traffic, identify technical problems, and evaluate website performance.
13.3 Tracking Technologies and Medical Information
We do not intentionally authorize advertising or analytics providers to collect protected health information from patient intake forms or confidential healthcare communications for unrelated marketing purposes.
Tracking technologies used on healthcare-related webpages must be evaluated for compliance with applicable privacy laws.
14. CHILDREN AND MINOR PATIENTS
14.1 Treatment of Minors
In Home Infusion may provide certain services to eligible minors when permitted by applicable law and authorized by a parent, legal guardian, or another legally authorized individual, unless the minor may independently consent under applicable law.
14.2 Protection of Minor Patient Information
Medical information relating to minors is handled in accordance with applicable federal and state confidentiality laws.
Certain minor-consented healthcare services may be subject to additional privacy protections.
15. THIRD-PARTY WEBSITES AND EXTERNAL LINKS
Our website may contain links to independent websites, payment portals, telemedicine platforms, or other external services.
In Home Infusion is not responsible for the privacy practices of independent third-party websites that operate outside our control.
We encourage users to review the privacy policies of external services before submitting personal information.
16. CHANGES TO THIS PRIVACY POLICY
In Home Infusion reserves the right to update this Privacy Policy to reflect changes in business operations, technology, healthcare regulations, or applicable privacy laws.
Updated versions will be posted on our website with a revised effective date.
Material changes will be communicated when required by applicable law.
17. CONTACT INFORMATION
Privacy Questions and Requests
For questions regarding this Privacy Policy, patient confidentiality, medical records, or privacy-related concerns, please contact:
In Home Infusion
Website: inhomeinfusion.com
Email: [Insert Privacy Contact Email]
Mailing Address: [Insert Business Mailing Address]
Privacy Contact: In Home Infusion Privacy Officer
We will review privacy inquiries and respond in accordance with applicable legal requirements.
18. ACKNOWLEDGMENT
By using the In Home Infusion website, submitting electronic forms, requesting appointments, or communicating with our representatives, you acknowledge that you have been provided access to this Privacy Policy.
This acknowledgment does not waive any rights provided under HIPAA or other applicable privacy laws, nor does it replace any authorization or consent required by law.
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